Terms and Conditions

All sales are subject to the following terms and conditions.

Nothing contained within these terms and conditions affects your statutory rights as a consumer.

ORDERS

Orders are taken on a first come ,first served basis, secured by a booking. The price for the order is as stated on the order form. Please check orders carefully and advise us of any changes required (changes involving extra work will be charged accordingly). Please note that late changes cannot always be guaranteed.

BOOKING FEES

All orders are secured by the payment of a booking fee.

Celebration cakes require a non-refundable booking fee of 50% of the total order.

Wedding cake orders require a non-refundable booking fee of £100

All orders are deemed as accepted ONLY when the booking fee has been paid.

PAYMENTS

Payments may be made by BACS, cheque or cash.

FINAL PAYMENTS

Final payments for celebration cakes must be made on collection. BACS payments must be made the day before collection.

Final payments for wedding cake orders must be made at least 28 days prior to delivery/collection. If paying by cheque please ensure time is allowed for the cheque to clear.

If the final payment for your wedding cake is not received, we will not proceed with the order.

CANCELLATIONS/REFUNDS

Wedding cakes - Cancellation 3months to 1 month before - 50% of the total is payable.

                               Cancellation less than one month before - 100% of the total is payable.

Celebration cakes etc. - Full payment is required if the cancellation is within 1 week of the collection date, otherwise a refund will be given, less deposit.

COLLECTION

Cakes are to be collected at a pre-arranged time and date only. A signature is required on collection confirming that you have received your order as specified.

DELIVERY/SET-UP FOR WEDDING CAKES

Delivery charges apply and are available on request.

It is the customers responsibility to supply correct delivery and set up information.

a signature will be required for the receipt of the order on delivery. A photograph of the cake will be taken to verify that it has been left in good condition.

Once the cake has been delivered/set up and signed for, Anne's Cake Creations are unable to accept liabilty for any interference with or damage to the cake thereafter.

CHANGES TO DECORATION ETC.

Occasionally certain materials become obsolete or are unavailable from suppliers. Anne's Cake creations will make every effort to produce a cake as close as possible to the original design using replacement products. We reserve the right to make any necessary changes/replacements without consultation.

EQUIPMENT HIRE

A pre-arranged cash security deposit is required for the hire of stands/equipment. This is refunded once the stand/equipment is returned and checked.

ALLERGY ADVICE

Please note that even if you choose a cake without nuts or nut products, it will be produced in an environment  where nuts or nut products may be used.

Whilst every care is taken, raw materials used in cakes and fillings may not be totally free from dairy, wheat or gluten. 

PUBLICATION AND PROMOTIONAL RIGHTS

 By signing our order form the customer agrees that Anne's Cake Creations is the sole designer and owner of the final design.

We reserve the right to use any image of a customers cake made by Anne's Cake Creations for publication after the delivery date.